1. What is Dots and Drops?
Dots and Drops is a U.S.-based online store offering trendy and practical products in beauty, personal care, and lifestyle—delivered straight to your door.
2. Where do you ship?
We currently only ship within the United States. We’re working on expanding our shipping options in the future.
3. How long does delivery take?
Orders are processed in 1–2 business days, and shipping usually takes 3–7 business days depending on your location.
4. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Shop Pay for secure and easy checkout.
5. Can I return or exchange an item?
Yes! We offer a 30-day money-back guarantee. If you’re not satisfied, contact us within 30 days of receiving your order for a refund or exchange.
6. Do your products come with a warranty?
Yes, all eligible products come with a 90-day warranty covering manufacturing defects or issues.
7. How do I contact customer support?
Our customer support team is available 24/7. You can email us anytime at support@dotsanddrops.com and we’ll get back to you as soon as possible.
8. How do I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking link so you can follow your package in real-time.